Chat to a Sparky.

Send a photo. Drop in a quote. Forward an invoice. Ask anything — from a switchboard question to whether a rumble in the meter box should worry you. AI-assisted first response, real human follow-up.

How it works

Three ways to get a useful answer fast.

Send a photo — we'll tell you whether it's urgent or fine to wait
Send a scope — plans, sketches or notes — we'll come back with a quote
Drop in an invoice — we'll explain what you're paying for
Ask anything — switchboards, EV chargers, claims, code questions

AI-first response · Human follow-up within business hours · Urgent items page the on-call sparky 24/7.

FAQ

Common questions.

Is it really an electrician answering?

First response is AI, trained on Velocity's playbook. Anything that needs a real opinion gets handed to a licensed sparky — usually same business day. Urgent items page the on-call team 24/7.

What can I send?

Photos, PDFs, quotes, invoices, screenshots. Anything up to ~10MB. The chat keeps a record so we can come back to it later.

Is it free?

Yes — first-line questions, scoping, quotes and invoice explanations are all free. We only charge if you book actual work.

What if it's an emergency?

Call the line: 1300 241 641. Chat is great for scoping and admin, but the phone is faster when something's actually on fire.

Ready to talk?

The live chat will land here once it's wired up. Until then, the line and email both work.

Call 1300 241 641 Email us